Southwest General Hospital

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Cleveland Emergency and Urgent Care Online Check-in Services


Skip the Waiting Room

FREE online service lets patients hold their place in the Emergency Room

When you’re sick or injured, the last thing you want to do is sit uncomfortably in the Emergency Room (ER) waiting room. That’s why Southwest General now offers InQuicker, our Emergency online check-in service.

Through InQuicker,  patients with non-life threatening and non-limb threatening medical conditions can check in online, get a projected treatment time and wait in the comfort of home rather than in the ER waiting room until it’s time to be seen. Patients arriving at their projected treatment time will be seen promptly by a health care professional.

InQuicker is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment.  InQuicker users do not skip ahead of individuals in the waiting room or impact the wait times of other visitors. They are seen based on the same triage and queuing process as other patients.

InQuicker estimates treatment times based on facility conditions and allows users to wait from the comfort of their home, rather than the waiting room.  In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and e-mail with updated projected treatment times so they can continue waiting at home.

The InQuicker system is designed to filter certain symptom keywords that may indicate a life- or limb-threatening medical condition, and health care professionals at Southwest General have the ability to review users’ symptoms as well. Individuals with life-threatening or limb-threatening medical conditions are prompted to immediately call 9-1-1 or go to the nearest ER.

To use InQuicker to hold your place online at Southwest General’s Main Campus ER:

  • Click on one of the ER links in the red banner at the top of this page
  • Fill out the online visit form
  • Wait from the comfort of home
  • Arrive at your projected treatment time

For more information, call our Health Connection at 440-816-5050 or visit

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Are you tired of spending hours in a stuffy, overcrowded emergency room (ER) waiting room? Southwest General has the solution—it’s called InQuicker!
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