Southwest General Hospital

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Questions And Answers

Admissions

Patient Registration/Admissions - (440) 816-8600

Patients who need to be admitted to Southwest General for care, should call the Patient Registration/Admissions Department at the number listed above. Staff members from this department will obtain necessary information including, but not limited to:

  • Name
  • Address
  • Insurance Information
  • Diagnosis

Patients will be informed of the date and time to arrive at the health center and will be given directions for where to go in the health center.

Patients should check with their insurance provider to determine insurance coverage.

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Visitor Information

Visiting Hours

Visitors are welcome on medical/surgical units from 11 a.m. to 8 p.m.

Intensive care units and other areas have restricted hours.  Visitors in these areas may be restricted to immediate family members. Call Patient Information at 440-816-8946 for exact visiting hours.

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Patient Information

To obtain updated condition reports on patients, call the Nursing Station of a hospital unit directly, and designate one family member to act as the “spokesperson” to obtain updated condition reports (good, fair, serious or critical). The spokesperson can then relay the information to other family members. Please avoid calling during shift change times: 7 - 8 a.m., 3 - 4 p.m., 7 - 7:30 p.m., and 11 p.m. - midnight. Patients have the right to sign a release form requesting that no information about them or their condition be released to anyone.

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No Smoking Policy

Southwest General is committed to providing a safe and healthy environment for all patients, visitors, associates, medical staff and contractors.  Therefore, smoking or the use of tobacco products is prohibited on any property owned, operated or leased by Southwest General or its subsidiaries and on property adjacent to its facilities.

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Services for the Disabled

If you have a hearing disability, Southwest General provides a variety of services to assist you or your family members:

  • TTY-TDD telephone service for the hearing-impaired is available by calling 440-816-8899. In addition, sign language interpreters are available upon request. If you or a family member require this service, contact your nurse.

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Language Interpreters

For those who do not speak English and require help to communicate with Southwest General associates or physicians on the Medical Staff, foreign language interpreters can be provided for many languages. A nurse or clinical associate can assist in obtaining an interpreter. Patients scheduling their stay at the health center can make arrangements for this service ahead of time.

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Mail for Patients

To ensure that mail is efficiently delivered to patients, family members and friends must use the patient’s full name. The correct mailing address for Southwest General is:

Patient’s Full Name
Patient’s Room Number
Southwest General Health Center
18697 Bagley Road
Middleburg Heights, OH 44130-3497

Should mail arrive after patients are discharged, the health center will attempt to send it on to patients’ homes.

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Telephone Usage

In all non-critical care patient areas, a telephone with its own direct line is provided at each bedside. This service is provided free of charge for local calls. To make a call, dial “9” to obtain an outside line, followed by the local number. No incoming calls will be accepted before 7 a.m. or after 9 p.m., but outgoing calls can be made at any time. Patients and family members, however, are requested to respect the privacy of patients’ roommates. Long distance calls can be made by dialing “2200,” which will connect the caller to a long distance operator. A telephone credit card must be used for charges or the call must be billed to the patient’s or family member’s home telephone.

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Cellular Phone Usage

Cellular phone use is permitted only in areas where it does not interfere with medical equipment.  Check with health care professionals or other staff members before using any type of cell phone within any building.

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Pastoral Care

Clergy members are always welcome to visit patients at Southwest General. The Pastoral Care Team also is available 24 hours a day to assist patients and families. For more information on Pastoral Care, click here(NEED NEW URL).

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Lost and Found

There are two Lost and Found areas within the health center. The area for valuables such as jewelry, cell phones and wallets is located within Protection Services. It is open 24 hours a day, seven days a week. If you or a family member need to locate a missing article, call 440-816-8884. For items such as clothing, books and other less valuable goods, contact Environmental Services at 440-816-8656, 7 a.m. – midnight.

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