Southwest General Hospital

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Patient Representative Services

Patient Representative

Southwest General strives every day to provide high quality and compassionate patient care.  

Occasionally when patient expectations or those of their family members are not met, we encourage you to let us know.

When your expectations have not been met 

We ask that you:

  • Speak directly to the manager of the department that administered the service. They are directly responsible for the level of patient satisfaction of each patient under their care as well as making sure that the daily operation of their department continually strives for excellence.  
  • Contact our Patient Representative Department. Our Patient Representatives can help if a patient and his or her family are unsure who to contact, or if previous attempts to resolve an issue are unsatisfactory. To receive assistance from dedicated patient representatives, please call 440-816-8954.


If you feel your concern is unresolved, you may also contact:

Ohio Department of Health. While hospital management is committed to complete patient satisfaction and will make every effort to address your concern, you may also contact the Ohio Department of Health Hotline:

  • Phone: 1-800-342-0553
  • Online: www.odh.ohio.gov
  • Mail: Ohio Department Complaint Unit, 246 N. High Street 2nd Floor, Columbus, OH 43215.


Joint Commission. If your concern cannot be resolved by hospital management, you may contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610, www.jointcommission.org or via e-mail at complaint@jointcommission.org.

Any concern, question or compliment regarding patient satisfaction is valuable from a continuous learning and improvement perspective and helps us to continually improve the level of care we provide.

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