Southwest General Hospital

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Billing Policies

Southwest General Health Center is focused on delivering an excellent overall patient experience. This includes helping you understand and navigate the billing and payment process.

Patient Price List

In compliance with state law, Southwest General Health Center publishes annually a patient price list of its most common services. This price list can be found here.

If you need more information about the price of a future service, please contact our Financial Clearance staff at 440-816-4701, available weekdays between the hours of 8 a.m. - 4:30 p.m. A CPT code is strongly encouraged when you call. You can obtain the CPT code from the ordering physician.

Compliant Billing Policies

Southwest General does not calculate nor charge interest on outstanding payments. Ohio’s Prompt Pay Law requires some insurers to pay interest automatically if they do not pay within the law's time frames. Federal law requires Medicare to pay interest automatically on certain delayed payments.

If a bill reflects a service that was not provided, please call Customer Service at 844-530-1996 available weekdays 8 a.m. – 7 p.m. and our team will investigate immediately.

Pay My Bill

We bill each patient’s insurance(s) at no charge. If an insurer handles the claim within a reasonable period of time, we will not bill for a patient’s co-payment or deductible until their insurance has determined benefits.

To pay your bill on line or if you need information on how to pay your bill on line, use this link.

If you have any questions, please contact our customer service representatives:

For service dates PRIOR to May 1, 2015, contact: 440-816-8644 (Mon. - Thurs., 8 a.m. – 4:30 p.m., Fri. 8 – 11 a.m.)

For service dates STARTING on May 1, 2015, contact: 844-530-1996 (Weekdays 8 a.m. – 7 p.m.)

If you are unsure the service date for visit, please call 440-816-8644.

Financial Assistance

Southwest General Health Center is required to provide emergency and medically necessary care without charge to persons who cannot afford to pay for care.   You may be eligible for financial assistance if your family income does not exceed 400% of the Federal Poverty Income Guidelines.  

Patients may apply for assistance by contacting:

Southwest General Health Center Hospital Bills

Customer Service

844-530-1996 available weekdays
8 a.m. – 7 p.m.

Financial Clearance

440-816-4701, available weekdays between the hours of 8 a.m. - 4:30 p.m.

Located off main lobby of the General Health Center main campus ; room 186  “Admissions” office

Southwest General Medical Group “SGMG”

Customer Service

440-816-6440  available weekdays between the hours 8 a.m. - 5 p.m.

Located at:   
17951 Jefferson Park                              Middleburg Hts., OH 44130

Southwest General Health Center Home Health  Bills

Customer Service

440-816-6850 available weekdays between the hours of 8 a.m. - 4:30 p.m.

Located at:
17951 Jefferson Park
Middleburg Hts., OH 44130 

Southwest General Health Center Hospice  Bills     

Customer Service

440-816-5040 available weekdays between the hours of 8 a.m. - 4:30 p.m.

Located at:
18659 Drake Rd,
Strongsville OH 44136

NOTE: “Weekdays” exclude legal observed holidays

Southwest General provides our uninsured patients with assistance to apply for Medicaid.  

Process Used to Collect Outstanding Bills

Because we value our patients and customers, balances are sent to collection agencies only as a last resort. We prefer to arrive at payment arrangements that recognize the patient's financial ability as well as the hospital’s need to be paid for services provided.

A minimum of 4 Patient Statements will be sent to a patient every 30 days for a total of 120 days during the “notification period”.  Southwest may use an “early out” vendor to assist with collections of outstanding balances.   This vendor is not a collection agency.

Southwest General will, at a minimum, accept and process financial assistance applications submitted by the patient during the “application period” of 240 days from the date of the initial patient billing statement; and through other methods as required by state or federal regulation.

The final statement sent to the patient will advise the patient the account will be referred to a collection agency to secure payment and may result in further collection efforts such as placement with an attorney for legal collections.  Legal collections may include obtaining a judgment and garnishment.