Southwest General Hospital

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Caroline Fienga
Media Specialist
440-816-6723 (office)
724-612-5019 (cell)
440-612-1812 (pager)


Check-in and wait from the comfort of your home for a projected treatment time for FREE!

Middleburg Heights, OH (May 7, 2013) – Are you tired of spending hours in a stuffy, overcrowded emergency room (ER) waiting room? Southwest General has the solution—it’s called InQuicker, and it’s reinventing the way our patients access emergency care and urgent care.

Beginning on Wednesday, May 1, 2013, individuals with non life-threatening medical conditions can check-in online, get a projected treatment time and wait in the comfort of home rather than in the ER waiting room until it’s time to be seen. Patients arriving at their projected treatment time will be seen promptly by a health care professional.

“Our patients deserve more respect for their time in the ER,” explains Marti Bauschka, chief nursing officer, Southwest General. “Once a prospective patient receives a projected treatment time at one of our ERs or Urgent Care Centers he or she can wait at home rather than sitting in the waiting room. Once the patient arrives, it’s our commitment to make sure that the patient is promptly seen by a health care professional.”

InQuicker is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment. InQuicker estimates treatment times based on facility conditions and allows its users to wait from the comfort of their home, rather than the waiting room.

InQuicker users do not skip ahead of individuals in the waiting room or impact the wait times of other visitors. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and e-mail so they can continue waiting at home.

“InQuicker is intended only for individuals with non-life threatening medical conditions,” Bauschka added. “It’s a simple and convenient way for people with busy lives and busy families to conveniently access care for minor medical needs. If you’re in doubt about the severity of your condition, you should always seek immediate care.”

The InQuicker system is designed to filter certain symptom keywords that may indicate a life- or limb-threatening medical condition and health care professionals at Southwest General have the ability to review users’ symptoms as well. Those indicating a life-threatening medical condition are prompted to dial 9-1-1 or go immediately to the nearest ER. 

About Southwest General
Southwest General is a private, not-for-profit, 358-bed acute care facility located in Middleburg Heights, Ohio. Founded in 1920, Southwest General is home to nationally recognized physicians with full access to state-of-the-art technology. Southwest General has a deep commitment to providing personalized care and building a healthy future for the patients, families and communities it serves. For news highlights, events and additional information, visit, or follow us on Twitter (@SWGHospital).