Southwest General Hospital

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Southwest General Adds Advanced Identity Resolution Technology to Safeguard Patients

July 21, 2016 03:31 PM

Caroline Fienga
Media Specialist
440-816-6723 (office)
216-299-7727 (cell)

Middleburg Heights, OH (Wednesday, July 20, 2016) – Starting Monday, July 25, 2016, patients at Southwest General will experience a convenient, state-of-the art registration process that protects against medical identity theft and the creation of duplicate medical records.

Southwest General has partnered with CrossChx, a leader in health care intelligence solutions, to implement their SafeChx system at various patient registration areas throughout the Health Center.SafeChx will allow patients to register using their fingerprint to instantly secure their medical information. No fingerprints are stored by SafeChx. Instead, SafeChx creates a unique identifier of more than 2,500 characters per person that is used to ensure the right person receives the right care.

Enrolling in the SafeChx system for the first time takes each patient less than 30 seconds. In follow up visits, patient registration using SafeChx will take just seconds and provide an additional layer of identity protection.

“We are committed to providing the best possible patient experience for individuals in our care,” said Mary Ann Freas, senior vice president and chief financial officer. “This includes taking a proactive approach to protecting our patients’ medical identities and to assuring an efficient process for secure, accurate recordkeeping.”

“We fundamentally believe patient care begins in the Waiting Room. By providing a better overall experience, Southwest General can provide even better care,” said Sean Lane, co-founder and chief executive officer, CrossChx. “Patients should expect this level of protection and efficiency as the new standard of patient care.”

CrossChx has found that nearly 14 percent of medical records contain serious identity errors. At the same time, medical identity theft crimes are rising at a rate of 22 percent annually. Hospitals using SafeChx have taken a proactive measure to prevent these risks, which can cause serious adverse effects to patients and lead to millions of dollars in waste, fraud and abuse for the health systems.

To learn more about the SafeChx technology at Southwest General, contact Caroline Fienga, media specialist, at 440-816-6723 or





About CrossChx
CrossChx is building the first global identity layer for better, smarter health care through innovative, data-driven products that create operational efficiencies and advance the patient experience. Queue, the company’s signature registration solution, provides a safe, trusted and consistent experience for patients and uses built-in analytics to give hospital administrators visibility of key metrics in real-time. CrossChx has signed more than 350 health systems nationwide and created more than 50 million unique patient IDs for health care. For more information, visit


About Southwest General
Southwest General is a private, not-for-profit, 350-bed acute care facility located in Middleburg Heights, Ohio. Founded in 1920, Southwest General is home to nationally recognized physicians with full access to state-of-the-art technology. Southwest General has a deep commitment to providing personalized care and building a healthy future for the patients, families and communities it serves. For news highlights, events and additional information, visit,, or