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Southwest General Named the ONLY West Side Cuyahoga County Hospital Among Best in Emergency Care

Caroline Fienga
Media Specialist
440-612-1812 (pager)

Southwest General Named the ONLY West Side Cuyahoga County Hospital Among Best in Emergency Care

Rated among the top five percent in the nation by HealthGrades for emergency service excellence

2012-EM-MedallionMiddleburg Heights, OH (Feb. 27, 2012) – When highly-skilled emergency medical care is a must, patients can count on Southwest General.

Southwest General’s Emergency Department (ED) has been ranked among the top five percent in the nation, according to HealthGrades, a national hospital ratings organization. Southwest General is the only hospital on the West Side of Cleveland to receive the Emergency Medicine Excellence Hospital designation from HealthGrades—the second year in a row Southwest General has earned the award.

Noting that seniors use hospital ED’s more frequently than any other age group, HealthGrades analyzed Medicare patient records for hospital admissions from ED’s for 2008 through 2010. Data for 12 diagnoses was studied. Those included: bowel obstruction; chronic obstructive pulmonary disease; diabetic acidosis and coma; gastrointestinal bleed; heart attack; heart failure; pancreatitis; pneumonia; pulmonary embolism; respiratory failure; sepsis; and stroke.

Southwest General was among 263 hospitals nationwide, and 12 in the Greater Cleveland area, to be honored. Patients treated at Emergency Medicine Excellence Award Hospitals have on average a 41 percent lower risk of death. HealthGrades said the award measures the effectiveness of a hospital’s teamwork and its ability to diagnose, triage and provide timely care to patients. HealthGrades studied data from 4,783 hospitals nationwide.

“Diagnosing patients and providing fast, effective care when they first arrive in the ED is most often the difference between life and death,” said Susan Tout, MD, medical director of Emergency Services at Southwest General.  “We are proud that our excellent staff has been recognized—and thank our attending staff for the equal part in our efficiency of care—and look forward to continuing to provide a high level of care in an expanded ED in the near future.”

The construction of a new, larger ED is part of a $128 million project set to get underway this spring. Phase one plans also call for a new critical care unit and a patient parking garage.  Phase two of the project will include a new patient bed tower and a new main entrance to the hospital. Completion is expected in 2015.

Southwest General has continued to evaluate the way emergency medicine is delivered. In 2010, the hospital implemented the CareSTAT treatment process, which combines three industry best practices for “door-to-doctor” times, rapid assessment of patients and medical screening exams. This replaces the traditional method of seeing patients in order based on the severity of their illness or injury. In 2009, Southwest General converted the Brunswick Urgicare into a full-service, 24/7 emergency room.

About Southwest General
Recognized as one of Thomson Reuters 100 Top Hospitals®, Southwest General is a private, not-for-profit, 358-bed acute care facility located in Middleburg Heights, Ohio. Founded in 1920, Southwest General is home to nationally recognized physicians with full access to state-of-the-art technology. Southwest General has a deep commitment to providing personalized care and building a healthy future for the patients, families and communities it serves. For news highlights, events and additional information, visit or