Your Safety is Our Top Priority
At Southwest General, providing safe, quality care has always been our
top priority. We are now able to resume providing many of the outpatient
services, surgeries and procedures that we had to pause or postpone because
of the COVID-19 pandemic. As we re-open for care, please be assured that
we are taking the proper steps to keep patients and staff safe, so that
we may continue to provide the care and attention you deserve.
We’re ready for you.
Emergency Care – Don’t Delay!
The Southwest General Emergency Rooms on our Main Campus and at the Brunswick
Medical Center are open, safe and ready to care for you.
We encourage you to seek care immediately if you have a medical emergency. For serious injuries or urgent symptoms, such as chest pain, difficulty
signs of a stroke, call
911 immediately or go to the emergency room. Don’t delay, as waiting
to seek care can be life-threatening or cause permanent damage to your health.
Our Southwest General Medical Group (SGMG) physicians are seeing patients
in person and
via telehealth (video visits and telephone visits).
We encourage you to make an appointment with your physician for the care
you need to maintain your health and wellness. If you have medical questions or concerns or if you need preventive care,
such as a mammogram or immunizations, contact your physician’s office
today for an appointment, or call our Health Connection at
440-816-5050 for a physician referral.
Outpatient Procedures and Surgeries
To reschedule an outpatient surgery or procedure that was postponed due
to the COVID-19 pandemic, or for outpatient services, including imaging,
lab testing, physical therapy or cardiac rehabilitation, call our centralized
scheduling department at
What We’re Doing to Keep You Safe
For your health and safety, we are following all current guidelines from
the Centers for Disease Control (CDC) and the Ohio Department of Health
(ODH) to assure that the proper protections and precautions are in place
to provide care. A few of these safety measures include:
Masking – We requiring masks for all patients, guests and employees
Screening – We screen everyone who enters our facilities for signs of illness
Social Distancing – We’re following guidelines to maintain proper social distancing
in all public areas, including waiting rooms, which now have fewer seats
spaced further apart, signage reminders and floor markings.
Visitor Restrictions – See our guidelines for all Health Center facilities
Proper Hand Hygiene – We follow proper handwashing policies and, in addition to frequent
hand washing, we encourage regular use of hand sanitizer.
Telehealth Appointments – We’re offering both video (online) and phone visit options
for physician appointments, Behavioral Health services and Physical Therapy services.
Enhanced cleaning – We routinely clean and disinfect spaces, equipment and furniture
multiple times a day.
Additionally, we care for infectious patients in isolation, away from non-infectious
patients, and we monitor the use of personal protective equipment (PPE)
to assure that caregivers use the appropriate PPE at all times to care
Please know that we are doing everything we can to help ensure that our
patients, staff and community remain safe. We encourage you to learn about the
steps you can take to keep yourself and your family healthy during this unprecedented time. And, if you need care,
make an appointment today.
We’re Ready for You.
Serving Our Community During COVID-19
Following is some important information about how we are working to serve
our communities and how you can help to support this work.
Southwest General’s COVID-19 Hotline
Southwest General offers a 24/7 COVID-19 Hotline, which can be reached at
440-816-8962. The Hotline can help answer questions, determine risk and provide direction
for follow-up care.
One way Southwest General is meeting patient needs during the COVID-19
pandemic is by offering Telehealth services, including both video and
phone visits. These options are helpful for patients who do not need an
in-person visit and who prefer to speak with a provider from the safety
and convenience of home. Telehealth visits are available for:
We follow all current federal and state regulations associated with telehealth
practices to ensure both patient safety and privacy.
Mental Health Services
During times of crisis, such as the COVID-19 pandemic, levels of fear,
anxiety, isolation and uncertainty may become elevated. Our
Oakview Behavioral Health Services is helping patients navigate these difficult times by offering telehealth
services (video or telephone) for outpatient mental health services as
well as chemical dependency treatment. This includes telehealth (virtual
visit) appointments with a child psychiatrist. The telehealth appointments
will enable patients to continue their treatment plan while on the road
to recovery. New patients are welcome. For more information, call
COVID-19 Information and Resources
This site provides helpful information about the novel coronavirus, resources
to help you stay healthy, how Southwest General is responding and ways
that you can support the work of our caregivers and staff. See the links
at right. Additionally, our
Facebook page shares information and updates as new information is available. Follow us today!
To learn more about the coronavirus and what you can do to help protect
yourself and your loved ones from the spread of infection, visit:
COVID-19 24-hour Hotline: 440-816-8962