Southwest General Health Center is focused on delivering an excellent overall
patient experience. This includes helping you understand and navigate
the billing and payment process.
Patient Price List
In compliance with state law, Southwest General Health Center publishes
annually a patient price list of its most common services. This price
list can be found
If you need more information about the price of a future service, please
contact our Financial Clearance staff at
440-816-4701, available weekdays between the hours of 8 a.m. - 4:30 p.m. A CPT code
is strongly encouraged when you call. You can obtain the CPT code from
the ordering physician.
Compliant Billing Policies
Southwest General does not calculate nor charge interest on outstanding
payments. Ohio’s Prompt Pay Law requires some insurers to pay interest
automatically if they do not pay within the law's time frames. Federal
law requires Medicare to pay interest automatically on certain delayed payments.
If a bill reflects a service that was not provided, please call Customer
844-530-1996 available weekdays 8 a.m. – 7 p.m. and our team will investigate
Pay My Bill
We bill each patient’s insurance(s) at no charge. If an insurer handles
the claim within a reasonable period of time, we will not bill for a patient’s
co-payment or deductible until their insurance has determined benefits.
To pay your bill on line or if you need information on how to pay your
bill on line,
If you have any questions, please contact our customer service representatives:
For service dates PRIOR to May 1, 2015, contact:
440-816-8644 (Mon. - Thurs., 8 a.m. – 4:30 p.m., Fri. 8 – 11 a.m.)
For service dates STARTING on May 1, 2015, contact:
844-530-1996 (Weekdays 8 a.m. – 7 p.m.)
If you are unsure the service date for visit, please call:
Southwest General Health Center is required to provide emergency and medically
necessary care without charge to persons who cannot afford to pay for
care. You may be eligible for financial assistance if your family income
does not exceed 400% of the Federal Poverty Income Guidelines.
Patients may apply for assistance by contacting:
Southwest General Health Center Hospital Bills
844-530-1996 available weekdays
8 a.m. – 7 p.m.
440-816-4701, available weekdays between the hours of 8 a.m. - 4:30 p.m.
Located off main lobby of the General Health Center main campus; room
186 “Admissions” office
Southwest General Medical Group “SGMG”
440-816-6440 available weekdays between the hours 8 a.m. - 5 p.m.
Located at: 17951 Jefferson Park Middleburg Hts., OH 44130
Southwest General Health Center Home Health Bills
440-816-6850 available weekdays between the hours of 8 a.m. - 4:30 p.m.
Located at: 17951 Jefferson Park, Middleburg Hts., OH 44130
Southwest General Health Center Hospice Bills
440-816-5040 available weekdays between the hours of 8 a.m. - 4:30 p.m.
Located at: 18659 Drake Rd, Strongsville OH 44136
NOTE: “Weekdays” exclude legal observed holidays
Southwest General provides our uninsured patients with assistance to apply
Process Used to Collect Outstanding Bills
Because we value our patients and customers, balances are sent to collection
agencies only as a last resort. We prefer to arrive at payment arrangements
that recognize the patient's financial ability as well as the hospital’s
need to be paid for services provided.
A minimum of 4 Patient Statements will be sent to a patient every 30 days
for a total of 120 days during the “notification period”.
Southwest may use an “early out” vendor to assist with collections
of outstanding balances. This vendor is not a collection agency.
Southwest General will, at a minimum, accept and process financial assistance
applications submitted by the patient during the “application period”
of 240 days from the date of the initial patient billing statement; and
through other methods as required by state or federal regulation.
The final statement sent to the patient will advise the patient the account
will be referred to a collection agency to secure payment and may result
in further collection efforts such as placement with an attorney for legal
collections. Legal collections may include obtaining a judgment and garnishment.