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COVID-19

Your Safety is Our Top Priority

Southwest General surgeonsAt Southwest General, providing safe, quality care has always been our top priority. We are now able to resume providing many of the outpatient services, surgeries and procedures that we had to pause or postpone because of the COVID-19 pandemic. As we re-open for care, please be assured that we are taking the proper steps to keep patients and staff safe, so that we may continue to provide the care and attention you deserve. We’re ready for you.

Emergency Care – Don’t Delay!

The Southwest General Emergency Rooms on our Main Campus and at the Brunswick Medical Center are open, safe and ready to care for you. We encourage you to seek care immediately if you have a medical emergency. For serious injuries or urgent symptoms, such as chest pain, difficulty breathing or signs of a stroke, call 911 immediately or go to the emergency room. Don’t delay, as waiting to seek care can be life-threatening or cause permanent damage to your health.

Physician Appointments

Our Southwest General Medical Group (SGMG) physicians are seeing patients in person and via telehealth (video visits and telephone visits). We encourage you to make an appointment with your physician for the care you need to maintain your health and wellness. If you have medical questions or concerns or if you need preventive care, such as a mammogram or immunizations, contact your physician’s office today for an appointment, or call our Health Connection at 440-816-5050 for a physician referral.

Outpatient Procedures and Surgeries

To reschedule an outpatient surgery or procedure that was postponed due to the COVID-19 pandemic, or for outpatient services, including imaging, lab testing, physical therapy or cardiac rehabilitation, call our centralized scheduling department at 440-816-8605.

What We’re Doing to Keep You Safe

For your health and safety, we are following all current guidelines from the Centers for Disease Control (CDC) and the Ohio Department of Health (ODH) to assure that the proper protections and precautions are in place to provide care. A few of these safety measures include:

  • Masking – We requiring masks for all patients, guests and employees
  • Screening – We screen everyone who enters our facilities for signs of illness
  • Social Distancing – We’re following guidelines to maintain proper social distancing in all public areas, including waiting rooms, which now have fewer seats spaced further apart, signage reminders and floor markings.
  • Visitor Restrictions – See our guidelines for all Health Center facilities
  • Proper Hand Hygiene – We follow proper handwashing policies and, in addition to frequent hand washing, we encourage regular use of hand sanitizer.
  • Telehealth Appointments – We’re offering both video (online) and phone visit options for physician appointments, Behavioral Health services and Physical Therapy services.
  • Enhanced cleaning – We routinely clean and disinfect spaces, equipment and furniture multiple times a day.

Additionally, we care for infectious patients in isolation, away from non-infectious patients, and we monitor the use of personal protective equipment (PPE) to assure that caregivers use the appropriate PPE at all times to care for patients.

Please know that we are doing everything we can to help ensure that our patients, staff and community remain safe. We encourage you to learn about the steps you can take to keep yourself and your family healthy during this unprecedented time. And, if you need care, make an appointment today. We’re Ready for You.

Serving Our Community During COVID-19

Following is some important information about how we are working to serve our communities and how you can help to support this work.

Telehealth Services

One way Southwest General is meeting patient needs during the COVID-19 pandemic is by offering Telehealth services, including both video and phone visits. These options are helpful for patients who do not need an in-person visit and who prefer to speak with a provider from the safety and convenience of home. Telehealth visits are available for:

We follow all current federal and state regulations associated with telehealth practices to ensure both patient safety and privacy.

Mental Health Services

During times of crisis, such as the COVID-19 pandemic, levels of fear, anxiety, isolation and uncertainty may become elevated. Our Oakview Behavioral Health Services is helping patients navigate these difficult times by offering telehealth services (video or telephone) for outpatient mental health services as well as chemical dependency treatment. This includes telehealth (virtual visit) appointments with a child psychiatrist. The telehealth appointments will enable patients to continue their treatment plan while on the road to recovery. New patients are welcome. For more information, call 440-816-8200.

COVID-19 Information and Resources

This site provides helpful information about the novel coronavirus, resources to help you stay healthy, how Southwest General is responding and ways that you can support the work of our caregivers and staff. See the links at right. Additionally, our Facebook page shares information and updates as new information is available. Follow us today!

Stay Informed

To learn more about the coronavirus and what you can do to help protect yourself and your loved ones from the spread of infection, visit: