Cigna Managed Care Update
Southwest General Medical Group, Inc. (SGMG), Southwest Family Physicians and Southwest General Health Center have reached a mutual agreement with Cigna Health Plan and will remain in network for Cigna members.
Patients do not need to take any action. Appointments and scheduled services will continue as planned.
If you have questions about your individual coverage, please contact Cigna using the number on the back of your insurance card.
Our Commitment to You
Southwest General remains committed to providing high-quality, compassionate care to our community. We appreciate the trust you place in our providers and are pleased that this agreement ensures continued access to care for Cigna members.
Frequently Asked Questions
Q. Did Southwest General Medical Group, Inc., Southwest Family Physicians and Southwest General reach an agreement with Cigna Health Plan?
A. Yes. Southwest General Medical Group. Inc. (SGMG), Southwest Family Physicians and Southwest General have reached a mutual agreement with Cigna Health Plan. Our providers will remain in network, and there will be no disruption to patient care.
Q. Will Southwest General providers remain in network with Cigna?
A. Yes. SGMG, Southwest Family Physicians and Southwest General will remain in network for Cigna members. Patients do not need to take any action.
Q. Does this affect hospital services at Southwest General?
A. No. Hospital-based (facility) services will continue to remain in network for Cigna members. There are no changes to hospital services.
Q. What is the difference between provider services and hospital (facility) services?
A.
- Provider (professional) services include care delivered by physicians, nurse practitioners, physician assistants and other clinicians through Southwest General Medical Group, Inc., and Southwest Family Physicians.
- Hospital (facility) services include services provided by the hospital itself, such as emergency care, inpatient stays, imaging, lab services, surgery facilities and hospital-based departments.
Both provider and hospital services remain in network for Cigna members.
Q. What does this mean for my care?
A. There is no change to your care.
You may continue seeing your current Southwest General provider without interruption. Appointments, procedures and ongoing treatment plans will continue as scheduled.
Q. What if I already have a procedure or surgery scheduled?
A. No action is needed.
Your scheduled services will continue as planned, and your Southwest General providers remain in network with Cigna.
Q. Will this change my relationship with my provider?
A. No.
You may continue receiving care from your trusted Southwest General provider. Our commitment to continuity, quality and access to care remains unchanged.
Q. Why were contract discussions taking place?
A. Like all healthcare organizations, Southwest General periodically renegotiates contracts with insurance plans to ensure agreements support patient access to care and reflect current market conditions.
We are pleased to have reached a mutually beneficial agreement that allows us to continue serving Cigna members without disruption.
Q. Do I need to do anything?
A. There is nothing you need to do. Your provider remains in network, and your care will continue as scheduled.
Q. Who can help answer my questions?
A.
- For plan-specific coverage questions, contact Cigna Member Services using their number on the back of your ID card.
- For general questions, email [email protected].