Southwest General Medical Group
Primary and Specialty Care in the Greater Cleveland Community
The Southwest General Medical Group, Inc. includes both primary care and
specialty care physicians who are committed to providing patients with
high-quality medical care. The group features board-certified specialists
and skilled physicians with years of experience in caring for patients.
Together, they work to raise the bar for excellence in health care service
for our community. Our physicians work closely with patients to ensure
optimum health and wellness by focusing on prevention and early detection
of disease as well as management of chronic illnesses.
Telehealth Patient Visits
As the COVID-19 pandemic unfolds, our communities and our health system
are faced with unprecedented challenges. At Southwest General, the health
and safety of our patients and caregivers remains a top priority, and
we are working hard each day to continue providing the quality care you
deserve with the compassion that has been our hallmark since our founding
100 years ago.
One way our Southwest General Medical Group (SGMG) providers are meeting
patient needs during the COVID-19 pandemic is by offering telehealth patient
visits – both by video (online) and by telephone.
We offer a combination of personal attention, advanced technology and compassionate,
quality care in:
Hospital Care and Outpatient Services
Southwest General Medical Group, Inc. physicians are affiliated with Southwest
General and offer hospital care and outpatient services at the hospital’s
Main Campus or at its conveniently located facilities in Brunswick, Middleburg
Heights and Strongsville. Our physicians have access to the full resources
of Southwest General. This includes access to the hospital’s electronic
medical record system, which helps to facilitate care and enhance communication
Managing Your Health
As a Southwest General Medical Group patient, you will be asked to set up a
Southwest General HealtheLife account to help manage your health and communicate with your physician.
Southwest General’s HealtheLife is a patient portal that gives you
secure, online access to portions of your hospital-based electronic medical
record. It also provides access to a wide variety of resources to help
you more easily manage your health and wellness.
Once you have a Southwest General HealtheLife account, you can enjoy accessing
your health information in comfort and privacy around the clock from anywhere
you have internet access. You also can request appointments, message your
physician and more. There is no fee to set up or use your account. Be
sure to ask your caregiver for information to set up your account at your
Phone calls are accepted during office hours. If you need to speak with
a physician after hours, please leave a message with the answering service
to contact the physician on call. The doctor will return your call as
soon as possible.
If you have an emergency, please go the closest Emergency Room or call 911!
To schedule an appointment, you may call the office directly or use your
HealtheLife account to send a message requesting an appointment. Someone
from the office will then contact you to schedule. Some same-day appointments
may be available.
If you need to cancel or re-schedule an appointment, please be sure to
call the office or send a message via HealtheLife at least 24 hours in
advance of your appointment so that we can use the time to accommodate
other patients. You should bring your insurance card and a photo ID with
you to all appointments.
Prescriptions and Refills
You may send us a prescription renewal request online using your HealtheLife
account. If you do not have a HealtheLife account, please call during
office hours to renew your prescription. Requests are handled within 24
business hours. You will need to provide the following information for prescription refill requests:
- Medication name
- Strength (dosage) of medication
- How often medication is to be taken
- Quantity needed (e.g., 30 day or 90 day supply)
- Pharmacy name, street and phone number
Results of lab, radiology and pathology tests done at Southwest General
will be posted to your HealtheLife account within 24 hours after they
are completed and entered into your Southwest General electronic medical
record. Results for testing done outside of Southwest General (i.e., at
another facility) may not be posted to the HealtheLife portal.
For testing done outside of Southwest General, and for patients who do
not have a HealtheLife account, we will contact you with test results
once your physician has received and reviewed the results.
Additionally, we will contact any patient by phone if there are further
directions/suggestions from your physician once he or she has reviewed
your test results.
If you have questions about your test results, please contact our office.
Southwest General Medical Group, Inc. physicians are approved providers
for many insurance plans. However, please be aware that it is your responsibility
as a patient to contact your insurance company by calling the member services
phone number to verify that the physician you are scheduling with is an
approved provider on your insurance plan. Please bring your current insurance
card and a photo ID with you to all appointments.
If you need to see a specialist in the Southwest General Medical Group,
your insurance company may require a referral. It is your responsibility
as a patient to determine if your insurance requires a referral, to verify
that the specialist is on your plan, and to obtain a referral before visiting
the specialist. Please allow two to three business days for us to obtain
authorization from your insurance company.
Co-pays are expected at the time of your visit, when checking in for your
appointment. Remember to bring your insurance card with you to each visit
for verification. If you are paying for medical bills yourself and insurance
is not involved, you will be asked for payment in full at the time of
service. Please notify us of home address, phone number and/or insurance
changes. This will allow for proper contact and billing.
If you have questions about a bill from your Southwest General Medical
Group (SGMG) physician, please call
To make an online payment to SGMG, use the following link:
Make an Online Payment
All Southwest General Medical Group, Inc. practices are HIPAA compliant.
All patients are asked to read our