Before Your Surgery
Your surgeon will review with you the details of having your surgery performed
at the Surgery Center. You will be given detailed instructions, and a
representative of the Surgery Center will contact you to obtain and confirm
necessary personal information.
Thank you for choosing Big Creek Surgery Center of Southwest General as
your health care provider. We realize that the cost of health care is
a concern for our patients. Therefore, we offer the following information
to help you understand our financial policies and aid you in planning
for payment. Your clear understanding of our financial policy is important
to our professional relationship. Carefully review the following information,
and please feel free to ask if you have any questions about our fees,
our policies or your responsibility.
Based on the information provided by your physician’s office, the
Surgery Center will estimate the charges for your scheduled procedure
or surgery. An exact fee cannot be quoted before surgery, since it is
unpredictable what the findings may be at the time of surgery and what
specific procedures may be billed. We will estimate the portion of your
charges that your insurance will cover and estimate the amount that will
be your financial responsibility as the patient.
Prior to your surgery, you will receive a call from the Surgery Center
to explain our charges, and you will be given the estimated patient responsibility
at that time. If you have not received a call the day before your surgery,
please call the Surgery Center’s business office at
Deductibles and Coinsurances
Your estimated deductible and coinsurance amount is due at the time of
service. Your deductible is the amount you have to pay out of pocket for
services before your insurance company will begin to pay. Coinsurance
is a co-sharing agreement between you and your insurance company, which
provides that your insurance will cover a set percentage of the covered
costs after the deductible has been paid. Be prepared to pay a portion
of your estimated balance on the date of service. Financial assistance
may be available to you by calling
440-816-4701. After your insurance has paid, any remaining patient responsibility will
be billed to you. If our original estimate was too high, you will be refunded
your overpayment in a timely manner.
Payment for cosmetic surgery is due in full on the day of surgery. Two
separate payments are due, one for anesthesia and one for the Surgery Center.
Patients who are not covered by insurance are expected to pay the surgical
and anesthesia charges in full on, or before, the day of surgery in accordance
with all of Southwest General’s billing and collection policies,
including the charity care policy.
Method of Payment
For your convenience, Big Creek Surgery Center of Southwest General accepts
cash, local personal checks, cashier’s check, debit cards, Visa,
MasterCard, Discover, American Express and CareCredit.
Big Creek Surgery Center of Southwest General is a recognized outpatient
department of Southwest General Health Center. The Surgery Center charges
a facility fee for each surgical/diagnostic procedure performed by your
physician. You will receive a separate bill from your physician for his/her
professional services. Additionally, if you require anesthesia, the contracted
anesthesia group will bill you for its services. If your physician orders
pathology services for you while at the Surgery Center, the laboratory
will bill you directly for its services. If you require implants or high-dollar
devices for your surgery, you may be billed by Implantable Provider Group
(IPG), which will provide the implant or device.
The Surgery Center provides insurance and billing information to these
providers so they can file a claim on your behalf. The Surgery Center
will make every effort to utilize network providers for your ancillary services.
For more information on our billing and collection policies, please call
the Surgery Center or Southwest General’s Financial Clearance Team at
The Ohio state law says that a health care facility shall provide to each
patient, written information concerning the individual’s rights
concerning advance directives and the health care facilities policies
respecting the implantation of such rights, and shall document in the
patient’s medical records whether or not the individual has executed
an advance directive. The health care facility may not require a patient
to execute an advance directive or to execute a new advance directive
using the facilities or providers forms. The patient’s advance directives
shall travel with the patient as part of the patient’s medical record.
Ohio state advance directive information is available upon request.
The physicians and staff of Big Creek Surgery Center of Southwest General
respect your rights to participate in decisions regarding your health
care. Ohio state law permits a notice of limitation by the Surgery Center
regarding the execution of a patient’s advance directive. The Surgery
Center will always attempt to resuscitate a patient and will transfer
the patient in the event of deterioration. If you are transferred to a
hospital, your advance directive will be sent with you as part of your
The physicians and the entire staff at Big Creek Surgery Center of Southwest
General are committed to assuring you excellent quality care. Should you
have a complaint or grievance related to Big Creek Surgery Center, contact
the administrator at
440-743-8400, or call Southwest General’s Patient Relations Department at