Southwest General Health Center Earns ISO 9001 Quality Management System Certification from DNV

For Immediate Release | 4-24-26

Caroline Fienga
Marketing Manager
216-299-7727 (c)
440-816-6723 (o)
cfienga@swgeneral.com

Southwest General Health Center Earns ISO 9001 Quality Management System Certification from DNV

Middleburg Heights, OH (Friday, April 24, 2026) – Southwest General Health Center in Middleburg Heights, Ohio, has been awarded full certification to the internationally recognized ISO 9001 Quality Management System by DNV (Det Norske Veritas), reinforcing the hospital’s commitment to delivering safe, consistent and high-quality care to the communities it serves.

ISO 9001 is the world’s most widely adopted quality management standard, used across industries to ensure organizations operate with discipline, accountability and continuous improvement. In healthcare, it provides a structured framework to reduce variation, strengthen processes and ensure patients receive reliable, high-quality care, every time.

“At Southwest General, our commitment to quality and patient safety is not just a priority—it is foundational to everything we do,” said William A. Young, Jr., president and chief executive officer, Southwest General Health Center. “Achieving ISO 9001 certification reflects the rigor behind that commitment. It ensures that the care we provide is not only compassionate but also consistent, measurable and continuously improving for every patient we serve.”

Unlike traditional quality programs that can vary by department, ISO 9001 creates a unified system across the organization—aligning clinical and operational teams around standardized best practices. This approach helps ensure that care processes are clearly defined, regularly evaluated and improved over time based on data, outcomes and frontline input.

For patients and families, this translates into a more predictable and reliable care experience—from scheduling and registration to diagnosis, treatment and follow up. For caregivers and staff, it provides clear expectations, reduces inefficiencies and empowers teams to identify opportunities for improvement and innovation.

“ISO 9001 brings a level of structure and transparency that strengthens how hospitals deliver care,” said Kelly Proctor, president of DNV Healthcare USA Inc. “Southwest General Health Center has demonstrated a strong commitment from leadership through frontline teams to embed quality into daily operations. This certification reflects not only where they are today but also their dedication to continuously improving for the patients and communities they serve.”

As part of the certification process, Southwest General implemented a comprehensive quality management system that emphasizes:

• Standardization of clinical and operational processes to reduce variation
• Data-driven decision-making to improve patient outcomes and efficiency
• Ongoing performance measurement tied to defined quality objectives
• Continuous feedback loops that empower staff at all levels to improve care delivery

This achievement builds on Southwest General’s long-standing focus on patient-centered care and aligns with its vision to be the trusted healthcare partner for the communities southwest of Cleveland.

“ISO 9001 is not a one-time milestone, it’s an ongoing commitment,” added Young. “It challenges us to evaluate how we work every day, to listen to our teams and our patients and to continuously raise the bar. Ultimately, it helps ensure that every patient who chooses Southwest General can do so with confidence.”

About Southwest General

Southwest General Health Center is a private, not-for-profit, 368-bed acute care hospital located in Middleburg Heights, Ohio. Founded in 1920, Southwest General has a long-standing reputation for clinical excellence, compassionate care and personalized service. The hospital is home to nationally recognized physicians and offers comprehensive, high-quality care supported by advanced technology and a commitment to continuous improvement. Dedicated to serving the communities southwest of Greater Cleveland, Southwest General partners with patients and families to deliver exceptional care close to home. For more information, visit swgeneral.com.

About DNV

DNV is a global independent certification, assurance and risk management provider, operating in more than 100 countries. Through its broad experience and deep expertise, DNV advances safety and sustainable performance, sets industry benchmarks, drives innovative solutions.

Whether certifying a company’s management system or products, accrediting hospitals, providing training, assessing supply chains or digital assets, DNV enables customers and stakeholders to make critical decisions with confidence, continually improve and realize long-term strategic goals sustainably.

DNV draws on its wide technical and industry expertise to help companies worldwide build consumer and stakeholder trust. Driven by its purpose, to safeguard life, property, and the environment, DNV helps tackle the challenges and global transformations facing its customers and the world today and is a trusted voice for many of the world’s most successful and forward-thinking companies.

For more information about DNV, visit www.dnvcert.com/healthcare

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