Patient Representative Services
Southwest General strives every day to provide high quality and compassionate
Occasionally when patient expectations or those of their family members
are not met, we encourage you to let us know.
When your expectations have not been met
We ask that you:
Speak directly to the manager of the department that administered the service. They are directly responsible for the level of patient satisfaction of
each patient under their care as well as making sure that the daily operation
of their department continually strives for excellence.
Contact our Patient Representative Department. Our Patient Representatives can help if a patient and his or her family
are unsure who to contact, or if previous attempts to resolve an issue
are unsatisfactory. To receive assistance from dedicated patient representatives,
If you feel your concern is unresolved, you may also contact:
Ohio Department of Health. While hospital management is committed to complete patient satisfaction
and will make every effort to address your concern, you may also contact
the Ohio Department of Health Hotline:
- Phone: 1-800-342-0553
Mail: Ohio Department Complaint Unit, 246 N. High Street 2nd Floor, Columbus, OH 43215.
Joint Commission. If your concern cannot be resolved by hospital management, you may contact
the Joint Commission Office of Quality Monitoring at
www.jointcommission.org or via e-mail at
Any concern, question or compliment regarding patient satisfaction is valuable
from a continuous learning and improvement perspective and helps us to
continually improve the level of care we provide.