Open Accessibility Menu

Services for Visitors

Patient Information

To obtain updated condition reports on patients, call the Nursing Station of the patient’s unit directly. Please designate one family member to act as the “spokesperson” to obtain updated condition reports. The designated spokesperson can then relay the information to other family members and serve as the contact person should we need to do so in a case of an emergency. Please avoid calling during shift change times: 7 - 8 a.m., 3 - 4 p.m., 7 - 7:30 p.m. and 11 p.m. - midnight. Patients have the right to sign a release form requesting that no information about them or their condition be released to anyone.


Located in the basement of Building D, the Courtyard Cafe features a variety of hot entrees, made- to-order items, a salad and soup bar, a grill area, and grab-n-go and snack items. Dine-in or carry-out service is available.

Hours of operation are daily from 6:30 a.m. to 1:30 p.m.

In addition to the Courtyard Café, Market Twenty4Seven is located in the hospital’s Main Lobby and is open 24 hours a day, seven days a week.

Vending Areas

There are many vending areas within the hospital:

  • On the first floor of Building D, near the Laboratory.
  • In the basement of Building D, opposite the West elevators.
  • In the basement of Building C (Schurmeier Pavilion), across from the Williams Conference Center, Room A.
  • Close to the Emergency Department.
  • In the waiting area on each patient floor in Building E. Please ask a caregiver if you need help locating the vending machine.

All offer a variety of snack foods and beverages and are available 24 hours a day, seven days a week.

Guest Trays

If family or friends would like to share a meal with a hospitalized loved one, they may call Nutrition Services from the patient's room (ext. 8841) or from home (440-816-8841) to order a hot or cold meal from the guest tray menu. There is a $6 charge for each guest tray. Charges for the guest tray(s) will appear with the TV rental charges in a bill mailed to the patient's home after discharge. For further information about Nutrition Services, including catering, call 440-816-8835.

Southwest Senior Discount

If you are aged 60 or older, you will receive a 10 percent discount in the Health Center’s Courtyard Cafe (Cafeteria) on any item or meal, any day of the week! Simply ask for the discount at the register.

Services for the Disabled

If you have a hearing disability, Southwest General provides a variety of services to assist you or your family members:

  • TTY-TDD telephone service and sign language interpreters are available upon request. If you or a family member require this service, contact your nurse.

Language Interpreters

For those who do not speak English and require help to communicate with Southwest General employees or physicians on the Medical Staff, foreign language interpreters can be provided for many languages. Any staff member is assist in obtaining an interpreter. Patients scheduling their stay at the Health Center can make arrangements for this service ahead of time.

Mail for Patients

To ensure that mail is efficiently delivered to patients, family members and friends must use the patient’s full name. The correct mailing address for Southwest General is:

Patient’s Full Name
Patient’s Room Number
Southwest General Health Center
18697 Bagley Road
Middleburg Heights, OH 44130-3497

Should mail arrive after patients are discharged, the Health Center will attempt to send it on to patients’ homes.

Telephone Usage

In all non-critical care patient areas, a telephone with its own direct line is provided at each bedside. This service is provided free of charge for local calls. To make a call, dial “9” to obtain an outside line, followed by the local number. No incoming calls will be accepted before 7 a.m. or after 9 p.m., but outgoing calls can be made at any time. Patients and family members, however, are requested to respect the privacy of patients’ roommates. Long distance calls can be made by dialing “2200,” which will connect the caller to a long distance operator. A telephone credit card must be used for charges or the call must be billed to the patient’s or family member’s home telephone.

Cellular Phone Usage

Cellular phone use is permitted only in areas where it does not interfere with medical equipment. Check with health care professionals or other staff members before using any type of cell phone within any building.

Lost and Found

There are two Lost and Found areas within the Health Center. The area for valuables such as jewelry, cell phones and wallets is located within our Police Department. It is open 24 hours a day, seven days a week. If you or a family member need to locate a missing article, call 440-816-8884. For items such as clothing, books and other less valuable goods, contact Environmental Services at 440-816-8660, 8 a.m. – 5 p.m.