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For patients requiring an inpatient stay or outpatient testing

Southwest General strives to make its patient admissions and scheduling process as easy as possible for patients requiring an inpatient stay or outpatient testing. While the following information addresses most issues, if you require additional information please call us at 440-816-8600.

Patient Registration & Admissions

Patients soon to be admitted to Southwest General for care should call the Patient Registration and Admissions Department.

Admissions personnel will schedule your admission and obtain necessary information including but not limited to:

  • Name
  • Address
  • Insurance Information
  • Diagnosis

Patients will be informed of the date and time to arrive at the Health Center and will be given directions for where to go in the Health Center.

About Insurance

Southwest General participates in most major insurance plans. Our philosophy is to create sensible partnerships with insurance providers covering members of our communities.

Patients requiring either an inpatient stay or outpatient testing should check with their insurance provider to determine insurance coverage prior to calling the Health Center.

Occasionally, patients may find that their insurance coverage requires that certain services be received only at specific locations. Southwest General will work with patients to ensure that they receive these services.

Scheduling Outpatient Testing

If you need to schedule outpatient testing, you may do so through the Central Scheduling Department.

Staff members will:

  • Obtain necessary information from you
  • Schedule your test(s)
  • Provide instructions regarding your test(s) and where to go for them
  • Provide instructions for any necessary preparation prior to testing

For more information, call 440-816-8605.


Your discharge is determined by your physician. To make sure your return home goes as smoothly as possible, your physician and nurses begin planning your discharge shortly after your admission.

We make every effort to discharge our patients by 11:00 a.m. However, circumstances beyond our control may delay your discharge until later in the day.

At the time of your discharge, your physician or nurse will provide instructions for your continued care at home and will let you know how to schedule follow-up appointments with your physician or with a Health Center if needed.