As a patient at Southwest General, you have certain rights, which reflect
our commitment to serving you and providing the highest quality of care
available. Please know that the exercise of these rights will not alter
the quality of care you receive.
As a patient, you have the right to:
Privacy/Security – You have the right:
- To be treated with respect and in a manner that preserves your dignity.
- To personal privacy.
- To have your personal, financial and health information kept private. Please
refer to Southwest General’s “Notice of Privacy Practices”
for further information.
- To access protective and advocacy services.
- To be free from neglect, exploitation; and verbal, mental, physical and
- To request that visitors be restricted.
Access to Care – You have the right:
- To receive care regardless of your race, creed, color, national origin,
gender, age, sexual orientation, gender expression, disability or manner
- To request a second opinion, except in emergencies. Depending upon your
individual insurance plan, this may or may not be at your own expense.
- To change providers to another physician on the medical staff that you
select and who has agreed to assume your care.
- To request a written Discharge Plan.
Communication – You have the right:
- To have a family member (or your representative) and your own physician,
if requested, be informed of your admission.
Information – You have the right:
- To know the name and professional status of all physicians and Health Center
employees involved in your care.
- To receive information in a manner you can understand.
- To have information about your diagnosis, treatments, and prognosis.
To access and request an amendment to your medical record. (For a copy
of your record, contact the Medical Records Department at
- To receive a detailed explanation of facility charges, including an itemized
bill for services received, if requested.
Your Medical Care – You have the right:
- To participate in decisions regarding your care.
- To refuse any and all treatments and procedures and to be informed of the
consequences of that action.
- To effective and timely pain management, be informed of pain relief measures,
and have your report of pain respected.
- To agree to, or refuse, to participate in research, investigation, or clinical
trials without decreasing the quality of your care.
- To provide Advance Directives: Living Will (designate your wishes for medical
care) and/or Durable Power of Attorney for Healthcare (designate a decision-
maker). Notify your caregiver if you would like a copy of these documents.
- To know that restraints will be used only when medically necessary. They
will not be used as a means of coercion, discipline, convenience or retaliation.
Cultural and Spiritual Values – You have the right:
- To have your cultural and personal values, beliefs, and preferences respected.
- To access pastoral and other spiritual services.
Share Concerns – You have the right:
To share a comment, complaint or suggestion regarding any aspect of your
care. We encourage you to share these with any staff member, supervisor
or department manager responsible for your care. If your issue cannot
be resolved at the department level, you may contact the hospital’s
Patient Relations Department by dialing 8954 from your bedside telephone or
440-816-8954 from an outside line. Your concern will be reviewed and appropriate steps
will be taken.
- Concerns identified as a grievance will be investigated, with results reviewed
by the Patient Grievance Committee. Upon completion of the review, a written
response is provided which outlines the results of the review.
To contact The Joint Commission at
800-994-6610 or write to the Office of Quality Monitoring, The Joint Commission, One
Renaissance Blvd., Oakbrook Terrace, IL, 60181. Their website is: www.jointcommission.org
To contact the Ohio Department of Health at
800-342-0553 or write to the Ohio Department of Health, PCSU, 246 N. High Street, Columbus,
OH 43215. Their website is:
As a patient, it is your responsibility to:
- Give us complete and accurate information about your health, including
your previous medical history and all the medications you are taking.
- Inform us of changes in your condition or symptoms, including pain.
- Let us know if you don’t understand the information we give you about
your condition or treatment.
- Communicate your concerns to any employee as soon as possible – including
any member of the patient care team, manager, administrator, or member
of the Patient Relations Department.
- Follow our instructions and advice, understanding that you must accept
the consequences if you refuse.
Meet Financial Obligations
For information on financial assistance or to discuss payment arrangements,
please contact our Patient Accounting Department at
Follow Rules and Regulations
- Be respectful and considerate to others.
- Leave your personal belongings at home, or have family members take all
valuables and articles of clothing home while you are hospitalized.
The hospital is not responsible for patient belongings.