Guidelines for Visitors
Critical Care Units and Maternity:
11 a.m.-8 p.m.
Geriatric Behavioral Health Unit:
11 a.m.-noon and 6 p.m.-8 p.m.
For additional information, call Patient Information at
To obtain updated condition reports on patients, call the Nursing Station
of the patient’s unit directly. Please designate one family member
to act as the “spokesperson” to obtain updated condition reports.
The designated spokesperson can then relay the information to other family
members and serve as the contact person should we need to do so in a case
of an emergency. Please avoid calling during shift change times: 7-8 a.m.,
3-4 p.m., 7-7:30 p.m. and 11 p.m.-midnight. Patients have the right to
sign a release form requesting that no information about them or their
condition be released to anyone.
No Smoking Policy
Southwest General is committed to providing a safe and healthy environment
for all patients, visitors, employees, Medical Staff and contractors.
Therefore, smoking or the use of tobacco products is prohibited on any
property owned, operated or leased by Southwest General or its subsidiaries
and on property adjacent to its facilities.
Services for the Disabled
If you have a hearing disability, Southwest General provides a variety
of services to assist you or your family members:
• TTY-TDD telephone service and sign language interpreters are available
upon request. If you or a family member require this service, contact
For those who do not speak English and require help to communicate with
Southwest General employees or physicians on the Medical Staff, foreign
language interpreters can be provided for many languages. Any staff member
is assist in obtaining an interpreter. Patients scheduling their stay
at the Health Center can make arrangements for this service ahead of time.
Mail for Patients
To ensure that mail is efficiently delivered to patients, family members
and friends must use the patient’s full name. The correct mailing
address for Southwest General is:
Patient’s Full Name
Patient’s Room Number
Southwest General Health Center
18697 Bagley Road
Middleburg Heights, OH 44130-3497
Should mail arrive after patients are discharged, the Health Center will
attempt to send it on to patients’ homes.
In all non-critical care patient areas, a telephone with its own direct
line is provided at each bedside. This service is provided free of charge
for local calls. To make a call, dial “9” to obtain an outside
line, followed by the local number. No incoming calls will be accepted
before 7 a.m. or after 9 p.m., but outgoing calls can be made at any time.
Patients and family members, however, are requested to respect the privacy
of patients’ roommates. Long distance calls can be made by dialing
“2200,” which will connect the caller to a long distance operator.
A telephone credit card must be used for charges or the call must be billed
to the patient’s or family member’s home telephone.
Cellular Phone Usage
Cellular phone use is permitted only in areas where it does not interfere
with medical equipment. Check with health care professionals or other
staff members before using any type of cell phone within any building.
Lost and Found
There are two Lost and Found areas within the Health Center. The area for
valuables such as jewelry, cell phones and wallets is located within Protection
Services. It is open 24 hours a day, seven days a week. If you or a family
member need to locate a missing article, call
440-816-8884. For items such as clothing, books and other less valuable goods, contact
Environmental Services at
440-816-8660, 8 a.m.–5 p.m.